IT support that scales with you, from unlimited remote help to a technician on site every month.
Every plan is built on the same secure core: guaranteed response times, proactive monitoring and patching, managed backup with real testing, and a technician who actually knows your business. The difference between plans is simply how often we're on site.
The non-negotiables, no matter which tier you choose
Monitoring & patching
24/7 infrastructure monitoring and Microsoft patch management, so small issues get caught before they cost you a day of downtime.
Backup & disaster recovery
Managed backup with regular, documented restore testing, not just a backup job that "should" be working.
Unlimited remote support
No ticket limits, no clock-watching. If it's broken, we're fixing it.
Plain-English reporting
Executive summaries and a regular Technology Business Review, so you always know where things stand.
Four plans, one secure foundation
We don't publish a fixed price list here. Every business's environment and risk profile is different. Curious anyway? There's a rough ballpark tool further down the page.
Remote-first
- Unlimited remote support
- 24/7 monitoring & patch management
- Managed antivirus & backup monitoring
- Guaranteed response times
Quarterly onsite
- Everything in Essentials
- Scheduled onsite visit every quarter
- Deeper Technology Business Reviews
Monthly onsite
- Everything in Complete
- Scheduled onsite visit every month
- Cyber awareness training included
Unlimited onsite
- Everything in Complete Plus
- Unlimited onsite visits
- The most hands-on, highest-touch tier
Get a rough feel for the numbers
Three quick questions, one indicative range. It's a starting point for a conversation, not a fixed number, and it moves once we understand your actual environment.
Plans start at a 5-user minimum.
Want someone on site more than that? Let's talk about it in person.
No pricing attached to this one, it just helps frame the conversation. Most people start here, we'll figure out where you actually sit on a free health check.
Based on typical setups at this size and onsite level, before we've actually looked at your systems. Consider it a guide, not a number to hold us to.
Get the real numbers on a free IT health checkPublished in writing, not "best effort"
| Priority | Example | Response guarantee | Response target |
|---|---|---|---|
| Critical | Entire company offline | 2 hours | 15 minutes |
| High | A department is offline | 4 hours | 1 hour |
| Medium | A single user's PC is down | 8 hours | 4 hours |
| Low | New user setup or routine maintenance | 16 hours | 8 hours |
Business hours are 8:30am–5pm, Monday to Friday. For anything critical or high priority, call. It gets to us faster than email.
Technology Enablement Sessions
Most providers quietly fix problems and move on. We run regular, scheduled sessions with your team to build their own IT and cyber security knowledge, so your people get more capable and more security-aware over time, not more dependent on us.
A properly managed network
A managed Ubiquiti firewall and network setup, Microsoft 365 and Azure tenant management, and IT documentation that's actually kept up to date. If you ever need a second opinion, everything is there in black and white.
Not sure which plan fits your business?
Tell us a bit about your setup and we'll recommend a tier honestly, no obligation.